A livello internazionale sono stati sviluppati diversi White Paper che vanno ad analizzare diversi aspetti dell'IT Service Management e di ITIL. Qui di seguito vi riportiamo quanto disponibile sul sito www.best-management-practice.com e su www.itil-officialsite.com
ITIL® V3 and BiSL: Sound Guidance for Business IT Alignment from a Business Perspective (PDF - 783Kb)
This White Paper examines the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL® V3 best practice framework and provides guidance and understanding of the synergy and distinctness of each framework.
ITIL® Managing Digital Information Assets (PDF - 451Kb)
This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose, stable and reliable. It is complementary guidance to ITIL on digital continuity.
Aligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing From ITGI and OGC (PDF - 884Kb)
To achieve alignment of best practice to business requirements, formal processes in support of good IT governance should be used. The intention of this management briefing is to explain to business users and senior management the value of IT best practices and how harmonisation, implementation and integration of best practices may be made easier.
Cross-Reference ITIL® V3 and MOF 4.0 (PDF - 891Kb)
The paper presents a short background analysis on the context of IT Service Management, a short summary of the latest versions of ITIL and MOF, and a detailed analysis of the similarities and differences between both frameworks.
Executive Briefing: The Benefits of ITIL® (PDF - 838Kb)
This technical white paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value. It is for senior executives, managers and decision makers whose businesses make use of IT.
Integrating Six Sigma and ITIL® for Continual Service Improvement (PDF - 1.11Mb)
Jack Probst and Gary Case of Pink Elephant review some basic ITIL principles, discuss how those principles apply to Six Sigma, and how Six Sigma can practically be applied to Continual Service Improvement efforts. They also offer some practical tips for applying Six Sigma to improve ITIL processes and services in general.
ITIL and Corporate Risk Alignment Guide: An Introduction To Corporate Risk and ITIL, and How ITIL Supports and is Assisted by Management of Risk (M_o_R®) (PDF - 393Kb)
The main body of this white paper, by Michael Faber and Rubina Faber, considers what ITIL and corporate risk are, and why they are important to business. It aligns the objectives of ITIL with those of the management of corporate risk – highlighting why risk should be taken into consideration and what benefits can be realized and capitalized by aligning ITIL and M_o_R at each stage of the service lifecycle.
ITIL V3 and Information Security (PDF - 544Kb)
This paper, by Jim Clinch, discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by a extensive family of global standards, and the way these harmonise with ITIL.
ITIL® V3 and ISO/IEC 20000 (PDF - 158Kb)
This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development (PDF - 4,904Kb)
This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.
TOGAF™ 9 and ITIL® V3 – Two Frameworks (PDF - 648Kb)
This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper there are references for readers who would like further details about these frameworks.